FAQ

100% guarantee - Retro-Velo offers a 100% no questions asked money back guarantee. If you do not like the gear for any reason, you can return it within 30 days of purchase (in unwashed and unworn condition with labels still attached) for a full refund of the purchase price of the item. This does not include the cost of the postage. Unfortunately we can not refund the items once they have been worn or washed.

Delivery time - We all know that once you have bought the gear you want it as quickly as possible. So we aim to have it posted to you within 7 days. Typically delivery times will be more like 2-3 days. If for any reason we do not have your size in stock, we will notify you if the lead time will be any longer than 10 days.

Australia Post - We use Australia Post overnight express for delivery to ensure that the goods get to you quickly and in good condition. We will email you to let you know when the goods have been dispatched with the item tracking number, so you can follow it on the Australia Post website.

Cost of postage - We use Australia Post “Express Post” 3kg satchels for delivery within Australia as it is the best and most trusted option. The cost of these is $13.75. Posting to areas outside of Australia will be at a higher cost.

Australian ownership - Retro-Velo is an Australian owned and operated company. All of the items are designed and tested in Melbourne. The goods are manufactured in our facility in China utilising the latest digital printing so that the colours are very vivid and sharp. They also remain fast even after multiple washes and are very long lasting.

Materials used - We have chosen to use 100% polyester in the summer jerseys and 100% fleece in the winter range as we have found these to give the best shape and comfort. The knicks are made from a heavy duty 80% lycra 20% spandex blend for maximum comfort and fit.

Security – We use full 128 bit security (the same as the big banks) and the PayPal gateway to give the maximum protection and piece of mind for your payments.

Private information – We need your full contact details for both security and to ensure you get the goods correctly. We will never share your information with third parties.

Contact us – We love to get your feedback and answer any questions. Please contact us at hello@retro-velo.com.au and we will get back to you as soon as we can.